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Our No. 1 goal is a happy, healthy customer. If you change your mind after purchasing, you hvae 5 days from the time of purchase to notify us, cancel your order, and receive a full refund.
After 5 days, should you choose to cancel your order and if you have not mailed your sample, you will be eligible for a full refund less a $20.00 refund processing fee.
If you've mailed your hair sample to gutChek, no refunds will be issued.
The following information will be required in order to process your refund:
If you have any questions, please contact client care at email@example.com and we'd be happy to help!
If you are dissatisfied with a and would like to inquire about a return, please contact the DFH Customer Experience team at 1-860-623-6314, Monday - Thursday: 8:30am - 8:00pm ET or Friday: 9:00am - 5:00pm ET.
Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. DFH, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. A restocking fee of 20% of the purchase price of the Products will be charged for all returns.
Reports of damaged Products or order discrepancies must be communicated to DFH within seventy-two (72) hours of delivery in order to qualify for return.
Private label, heat sensitive and Products marked “Non-Returnable” are non-returnable and no credit or replacement will be given. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.
Your complete satisfaction is our goal. We are committed to providing you with quality products and outstanding customer service to support your life-long nutritional health. However, should our products or service ever fail to meet your expectations, we are committed to ensuring your satisfaction.
Our return policy is simple and it is the same for Opened and Unopened packages:
Patients who place orders with a practitioner via the practitioner’s online store should handle their returns either online or by calling Customer Service 1-800-268-6200.
The above Policy applies to products purchased directly from Metagenics by North American retail customers after August 1, 2019. Metagenics reserves the right to administer and interpret the Policy in its sole discretion.
These policies (gutChek and Supplements) are subject to change without notice.